![]() ![]() If you need to exchange it for the same item, send us an email at and send your item to: 17 Burns Rd, Heathcote NSW 2233, Australia. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. call us on 1300 767 443 or email at item not in its original condition is damaged or missing parts for reasons not due to our error will not cover in refund policy.Īny item that is returned more than 30 days after delivery will not accept refund request. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. The final decision for warranty is solely at the manufacturer's discretion.Our policy lasts 30 days. If an item is returned under the manufacturer's warranty, Liberty Supply will forward the returned goods to the manufacturer for inspection and determination, which may take up to five (5) weeks. Return shipment costs paid by Liberty Supply will be subtracted from the credited amount if we are not at fault.Īll product warranties implied are the manufacturer's liability. ![]() If a return is allowed, special order items will incur a variable re-stock fee of up to 50%.Ĭustomers have the option to ship authorized return items back to Liberty Supply or have Liberty Supply arrange for a pick-up. ![]() Returns for special order items or items that have been modified (such as an impeller trim) are assessed on a case-by-case basis. Previously used/installed items cannot be returned unless covered by warranty. Items opened and returned prior to 90 days after the date of invoice are subject to an additional 20% re-stock fee as long as they are in unaltered, saleable condition. This fee is determined by the specific rules set by the product's manufacturer. Certain products are subject to a restocking fee. No restocking fee will be imposed on items authorized for return within 30 days if they are in the original, unopened packaging and not subject to a manufacturer-imposed restocking fee. RMA requests can be made by emailing International transactions are non-returnable and non-refundable. All returns must be issued an RMA number. Liberty Supply accepts returns up to 90 days after the date of invoice for domestic transactions. ![]()
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